Information

Certificate IV in Frontline Management

BSB40807: Certificate IV in Frontline Management

Qualification notes

Descriptor

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

	Coordinator
	Leading Hand
	Supervisor
	Team Leader.

Total number of units = 10

4 core units plus

6 elective units

At least 3 of the elective units must be selected from the elective units listed below .

The other 3 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.

Core Units

Management

BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

Occupational Health and Safety

BSBOHS407A Monitor a safe workplace

Workplace Effectiveness

BSBWOR402A Promote team effectiveness

Elective Units

Customer Service

BSBCUS401A Coordinate implementation of customer service strategies

BSBCUS402A Address customer needs

BSBCUS403A Implement customer service standards

Financial Administration

BSBFIA402A Report on financial activity

General Administration

BSBADM409A Coordinate business resources

Information Management

BSBINM401A Implement workplace information system

Innovation

BSBINN301A Promote innovation in a team environment

Interpersonal Communication

BSBCMM401A Make a presentation

IT Support

BSBITS401A Maintain business technology

Management

BSBMGT403A Implement continuous improvement

BSBMGT404A Lead and facilitate off-site staff

Marketing

BSBMKG413A Promote products and services

Project Management

BSBPMG510A Manage projects

Relationship Management

BSBREL401A Establish networks

Research

BSBRES401A Analyse and present research information

Risk Management

BSBRSK401A Identify risk and apply risk management processes

Workplace Effectiveness

BSBWOR401A Establish effective workplace relationships

BSBWOR404A Develop work priorities

Writing

BSBWRT401A Write complex documents

Selecting Elective Units for Different Outcomes

The context for this qualification varies and this must guide the selection of elective units. Examples of appropriate elective units for particular outcomes follow.

Supervisor, Sales Team

4 core units plus

6 elective units

	BSBCMM401A Make a presentation
	BSBINN301A Promote innovation in a team environment
	BSBINM401A Implement workplace information system
	BSBLED401A Develop teams and individuals
	BSBMKG413A Promote products and services
	BSBREL401A Establish networks

Team Leader, Business Unit

4 core units plus

6 elective units

	BSBFIA402A Report on financial activity
	BSBITS401A Maintain business technology
	BSBREL402A Build client relationships and business networks
	BSBRKG403B Set up a business or records system for a small office
	BSBRSK401A Identify risk and apply risk management processes
	BSBWRT401A Write complex documents

Employability Skills

Employability Skills Summary

Classifications

ASCO 3291-11 Office Manager

ASCED4 0803 Business and Management

ANZSCO 512111 Office Manager

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