At times an individuals performance may begin to fall short of expectations, drop below expected standards or in general become unacceptable on some way.  They may break a rule or policy or fail to meet important targets.  It is imperative to address the unacceptable performance as soon as it becomes apparent, before the situation deteriorates further and the opportunity to address the issue disappears.

 

Appraising Performance

 

TOPICS

 

·         Set & agree objectives

·         Collect performance data

·         Discuss performance

·         Agree a future course of action

·         Pilot appraise your own performance

·         Run the pilot Appraisal process

·         Gather data and assess results

·         Develop Standards and Protocols

·         Apply the Learning

·         Engage in two-way performance appraisal

·         Jointly post-audit and review

 

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This unit partially aligns with the Nationally accredited unit:

 

THHGLE06B:

(from THH02: Hospitality Training Package)

Monitor staff performance