The dictionary defines communication as "the imparting or exchanging of information, ideas or feelings between two or more people". In purely mechanical terms this transitional "exchange" is a relatively easy task, However, whether the two or more parties have really communicated or increased their knowledge, or understanding as a result of communicating is far less certain. This program looks at the art of talking and listening - that is how communication can be orchestrated to create a genuine two-way experience that can be of high mutual value.
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Effective Communication
TOPICS
· Your communication style · What is “Good” Communication · What is “Bad” Communication · Your personal values and aims · The right conversational climate · Empathy and warmth · External inhibitors and barriers · Personal inhibitors and barriers · Verbal communication clues · Non-verbal communication clues · Feedback and advise for the future
This unit partially aligns with the Nationally accredited unit:
(from BSB07: Business Services Training Package)
Communicate in the workplace
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