Performance Measurement

TOPICS

·         Determine what to measure

·         Focus on key success factors

·         Involve people in the process

·         Cascade measures to the team

·         Select data and run a pilot

·         Cascade the measures fully

·         Gather data and assess results

·         Develop standards and protocols

·         Apply the learning

·         Communicate the measurement system

·         Invite performance debate

·         Post audit and review